Privacy Policy

1. Introduction

BRFM ("we", "us", or "our") operates the website at brfm.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through the contact form. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect information about you in a variety of ways including:

Personal Data

When you submit our contact form, we collect your name, email address, company name, and the contents of your message. This information is provided voluntarily by you.

Automatically Collected Data

When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is used solely for analytical and security purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you an acknowledgement email confirming receipt of your message.
• To improve our website and services based on the feedback and usage patterns we observe.
• To comply with applicable legal obligations.
• To protect the security and integrity of our website.

We will not use your personal data for marketing purposes without your explicit consent.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., email delivery via Microsoft 365). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Email communications from our contact form are transmitted via Microsoft's secure cloud infrastructure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies

Our website uses minimal, strictly necessary cookies to ensure the website functions correctly (e.g., anti-forgery tokens for form security). We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You may configure your browser to refuse cookies, though this may affect certain site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data, subject to legal obligations.
• Restriction: The right to request that we restrict processing of your data in certain circumstances.
• Objection: The right to object to processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at office@brfm.in. We will respond within 30 days.

8. Data Retention

We retain personal information submitted via our contact form only as long as necessary to respond to your enquiry and for a reasonable period thereafter for record-keeping purposes, typically no longer than 12 months unless required by law to retain it longer.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: